Technology-Motivated Strategies All Restaurateurs Should Note
Post Date: 2018-08-17
With new businesses cafés and restaurants popping up ever so often, there has undoubtedly been an increased competition in the food and beverage industry. Apart from quality and service, businesses need to ensure that they have unique factors that attract customers.
In order to achieve this, one will have to stay up-to-date with current trends. In this day and age, the most effective solution is to incorporate technology into your business. Reach out to a larger crowd and offer a unique dining experience with these tips.
Social media, especially Instagram, is an excellent way of engaging your customers. With a majority already on the app, your posts have the potential to reach out to a broader audience. However, there is more to the social media app than posting gorgeous food photos. Ideally, every photo has should have a call to action or an underlying message. For example, you could post a short video teaser of a new dish, to create desire. While it may work to your advantage to have users commenting on their dining experience, do also expect negative reviews. In such cases, we say to take it in your stride and instead, work on improving the experience.
Improve the order-taking experience
Source: Vulcan Post
Something that is still relatively new in the food and beverage industry, allowing your customers to order straight from an app allows increased convenience and a new dining experience. This way, they will never be left waiting – especially during peak dining periods.
Show your customers how much you value them with a loyalty programme. From discounts to special entitlements, you may implement your loyalty programme with a reward card or take it up a notch by creating a platform that’s convenient for your customer to keep track of their accumulated points. On the other hand, make use of the app to send reminder notifications of the latest promotions.
Using these methods and technology to your favour can help you stand out among your competitors. It will also help you to improve customer satisfaction and prompt customers to spread the word about their positive dining experience at your restaurant.
Venue: Hong Kong Convention and Exhibition CentreCity: Hong Kong
Venue: Queen Sirikit National Convention CentreCity: Thailand