5 Tips in Choosing a Hotel Supply Company in Singapore

Are you running a hotel? Then you are probably aware that customer satisfaction is more than just having a clean room and well-designed interior. Your guestrooms should have complete hotel supplies to provide the best possible guest experience. Each room must have clean and tidy linens while the bathroom should have the basic toiletries. When you have these supplies, you can expect your guests will have positive feedback and will come back.

Today, there are several suppliers you can find that will do almost every possible way to seal a deal with you. Now the challenge is how to pick the most reliable one. If you know how to choose the best one, then you’re ensured to get top quality products. So to help you out, here are five tips in selecting a supplier of hotel supplies in Singapore.

Get Reliable References

Perhaps the best way to determine which company offer quality products and excellent service is to ask for references. Once you have a list of references, check their website and read client feedback. If possible check references from bigger establishments to gauge the capability of the supplier to match your needs, especially in terms of volume of orders, quality, and timelines. If you received a reference, be sure to ask the most important question - “Are they satisfied with the service? Satisfied clients usually brag about so many things about the suppliers.

Assess Product Offerings

What kind of services does the supplier provide? Do they offer a range of hospitality supplies? Or do they specialise in providing certain types of items? If you are planning to purchase different supplies, then you should opt for a supplier that offers a wide array of products. Long term partnership will lead to benefits like discounts. If you are only looking for a one-time service, you may choose a company that specialises in a particular item to make things easier and quicker.

Check Ordering And Online Service

In today’s time, almost everything can be purchased online - which is truly beneficial to save valuable time and effort. Many suppliers these days are focusing their services online to make the transactions hassle-free. Check the online services of the supplier. Do they accept online orders? Online ordering is very convenient since you can purchase any supplies you need without having to personally meet the suppliers. Aside from ordering, the supplier should also have a customer service online to address any issue as quickly as possible. In case you have an issue or any concern, you can just go online and communicate with them. This is a lot faster than setting an appointment and meeting them personally.

Enquire Delivery Service

With a tough competition in the industry, many suppliers are now offering cheap delivery service or even free of charge delivery across the country if you reach a certain quantity. A delivery charge can be expensive, so if you can find a supplier that offers affordable charge, then go for it. Make sure to enquire if there are any extra charges that you might not be aware of or not stated.

Accept Client Feedback

Does the supplier encourage you to give feedback? Client feedback is one great way of justifying the quality of service that the company offers. If they don’t have a client feedback portfolio, then you may consider other suppliers. After every transaction or delivery of hotel supply, you should provide a feedback to share your experience.